Frequently Asked Questions

• How can I find the right phonecard for me?

  You can select the best phonecard by using our Phonecard Finder. All you need to do is to select the country you wish to call and we will recommend you the best option.

• How do I use my phonecard?

  Dial the Access number for your area (or the Australia wide numbers)

  Select your language
  Dial your PIN followed by #
  Follow voice prompts to make a call

  To make an international call dial 00 + 11 + country code + phone number

• Does my phonecard have an expiry date?

  All CardCall calling cards has an expiry period to use the credit. The general expiry rule is 90 days from first use of the card but may vary depending on the card value. Please check the reverse side of your card for expiry period.

• How do I use my expired card?

  If your calling card is expired, you will need to recharge your calling card before a call can be made.

• How can I find more Access numbers?

  You can find a list of Access numbers simply by clicking HERE! Follow the prompts by selecting the calling card you are using, then selecting the closest local access number in your area. To find the BEST access number for you to use dial 1800 245 426

• What is Direct Dial?

  Direct Dial is a convenient way to make phone calls using your phonecard. When you request Direct Dial, we can link your telephone number to your phonecard PIN, so whenever you dial the access number our system will automatically recognize you so that you will no longer have to enter your pin number!

  To register for PINless dialling you have two options:

  1. 01. When you next make a call
     After you enter your PIN number dial *21 to register that phone number you are calling from. If you need to remove a phone number dial *22 after you enter the access number the next time you make a call.
  2. 02. Register online
• What is Speed Dial?

  Speed dial allows you to store up to 99 numbers for quick access to frequently dialed numbers. To set up Speed Dial, click here

• What is Card2Card?

  Transfer credit from multiple CardCall calling cards to the one! Simply call customer service and follow the prompts to transfer your credit.

• What is the difference between off-peak and 24 Hour Rates?

  Some phonecards have one fixed (24 hour) call rate, others have peak and off peak rates. The fixed rate means that whatever time you call the rate remains the same. Other phonecards charge more during peak times and less during off peak hours. If a phonecard is off peak you should check when the off peak calling times are applicable.

• What are the off peak times?

  The Daybreak phonecard is the only product that has off-peak times. This means that during the times of 2am and 6am you can call family and friends for a cheaper rate.

• How can I recharge my phonecard?

  Recharging your phonecard is easy and it means you can keep the same PIN number and phonecard features you have registered for! You can recharge your phonecard online or you can ring our customer service phone number and recharge over the phone. For either of these options you will need your credit card to make the payment.

• Who do I call if I need help?

  Our Australia customer service is available Monday to Sunday, 9am to 10pm AEST.

• Can I use my phonecard if my mobile doesn't have any credit?

  Unfortunately not. To dial the access number your mobile phone service provider will charge you that connection fee, therefore you will need credit.

• What are Call rates?

  This is the rate per minute charged to make a call. If the call rate is low you should look to see what other charges there are they may increase the cost of making a call such as a connection fee or service fee.

• What is a Connection Fee?

  A connection fee may be charged for every phone call that is connected. A phonecard with a connection fee may have a lower per minute rate but the cost of the connection fee may use up the value of the phonecard more quickly.

• What is a Service Fee?

  A service fee may be applied to your phonecard every day or every two days or even weekly. It will usually start from the date of the first call you make and will continue until the value of the phonecard expires.

• What is Incremental Billing (or Blocking)?

  All phonecards are changed in incremental billing periods or blocks. The size of these blocks vary. Some phonecards charge in one minute blocks/increments, 2, 3, or 4 minute blocks etc. If a phonecard has 3 minute blocking and you make a 4 minute call you will be charged for 6 minutes. If you want to make several short calls with your phonecard pick one with low blocking periods (1 or 2 minutes) if you want to make one continuous call then pick one with higher blocking periods, but make sure you are aware of what they are. If you can't get though or a answering machine picks up make sure you disconnect the call straight away.

• What if I want to make Calls to mobile phones?

  Calls to mobile phones will usually have a more expensive call rate so if you are planning to call a mobile phone you need to check if it is charged at the listed call rates or whether it will cost you more.

• What is rounding?

  Some cards will also round up the cost of each call to the nearest 1c or 5c.