Information About The Service
Phone card is a pre-paid telephone call service for making international telephone calls. The phone card allows you to make calls which you have paid in advance of time by buying the card physically at convenience stores or via online on the websites. You can make the phone call directly from your mobile phone or landline (home or office or payphone). The credit amount is available from $5, $10, $20, $50.The phone card can be easily and instantly recharged if required via the online service on the CardCall’s website (www.cardcall.com.au).Your prepaid phone card has a “local access number” to call to initiate your call and includes an individual Personal Identification Number (PIN).For security reason, the PIN is contained under a scratch-off panel which you can remove after purchasing the phone card.To make a call, just dial the assigned your local access number to your calling destination and listen to the recorded instructions. After you have entered the PIN number, you will hear a recording message about your phone card on the available minutes or remaining balance. For customer assistance, please call 1300 663 570. For access number, please click here.
Bundling is not applicable for this product.
Minimum term is not applicable for this product.
Information About Pricing
Minimum monthly charge
A minimum monthly charge is not applicable.
Maximum monthly charge
A maximum monthly charge is not applicable.
Early Termination Charge (ETC)
There is no ETC. No penalty applies to you if you decide not to continue to use the phone card service to make international calls.
Making a two minute Standard National Mobile Call
This product is not intended for domestic calling.
Making an international Calls
Phone card is a pre-paid telephone call service for making international telephone calls. The international call rates are charged in per minute rate basis and rates are varies depends on your desired international calling destinations.Higher per minute rate may apply for some destinations if you call to mobile phone. For the specific per minute rate of your international calling destinations details are available here.The standards charges of international calls other than per minute rates are displayed as below;
|Final call charges||Rounded up to next 0 cents|
|Surcharge||Surcharge are varies depends on your international calling destinations.View fees by selecting your international calling destinations.|
|Flagfall||Flagfall are varies depends on your international calling destinations.View fees by selecting your international calling destinations.|
Call and Data Usage Information
Details of call information will be available as upon request, please contact customer service on 1300 663 570 for more information.
Customers are able to obtain the available minutes or remaining balance on their phone card, after PIN number is entered.
International Roaming Cost
International roaming cost is not available for this product.
Dispute Resolution Process
If you are dissatisfied with the outcome of your customer service request and wish to take the case further, a complaint handling policy is in place. You can lodge a complaint by phone, fax, in writing (via email or post). The details of the complaint handling policy and contacts are available on our website at http://www.cardcall.com.au.
Telecommunications Industry Ombudsman
If you are dissatisfied with the support and outcome of your complaint after following the above process, you are within your rights to contact the TIO (Telecommunication Industry Ombudsman) on Level 3, 595 Collins Street, Melbourne, for independent mediation. The TIO can be contacted by calling 1800 062 058 or visiting the TIO website at www.tio.com.au/making-a-complaint.