Frequently Asked Questions

You can select the best phonecard by using our Phonecard Finder. All you need to do is to select the country you wish to call and we will recommend you the best option.

Dial the Access number for your area (or the Australia wide numbers)

Select your language
Dial your PIN followed by #
Follow voice prompts to make a call

To make an international call dial 00 + 11 + country code + phone number

All CardCall calling cards has an expiry period to use the credit. The general expiry rule is 3 months from your first use or 6 months from your last recharge.

If your calling card is expired, you will need to recharge your calling card before a call can be made. A reactivation fee of $5.00 will be deducted and any credit that was confiscated will be reinstated when the card is activated.

You can find a list of Access numbers simply by clicking HERE! Follow the prompts by selecting the calling card you are using, then selecting the closest local access number in your area. To find the BEST access number for you to use dial 1800 245 426

World Dial is a great tool you can use to use your phonecard from overseas. All you have to do is dial the international access code then 800 8353 3538 for toll free access from overseas.

Direct Dial is a convenient way to make phone calls using your phonecard. When you request Direct Dial, we can link your telephone number to your phonecard PIN, so whenever you dial the access number our system will automatically recognize you so that you will no longer have to enter your pin number!

1. 01. When you next make a call
   After you enter your PIN number dial *21 to register that phone number you are calling from. If you need to remove a phone number dial *22 after you enter the access number the next time you make a call.
2. 02. Register online

Speed dial allows you to store up to 99 numbers for quick access to frequently dialed numbers. To set up Speed Dial, click here

Transfer credit from multiple CardCall calling cards to the one! Simply call customer service and follow the prompts to transfer your credit.

Some phonecards have one fixed (24 hour) call rate, others have peak and off peak rates. The fixed rate means that whatever time you call the rate remains the same. Other phonecards charge more during peak times and less during off peak hours. If a phonecard is off peak you should check when the off peak calling times are applicable.

The Daybreak phonecard is the only product that has off-peak times. This means that during the times of 2am and 6am you can call family and friends for a cheaper rate.

Recharging your phonecard is easy and it means you can keep the same PIN number and phonecard features you have registered for! You can recharge your phonecard online or you can ring our customer service phone number and recharge over the phone. For either of these options you will need your credit card to make the payment.

Our Customer Service Representatives are very helpful. Our Australia customer service is open from 7am to 9pm AEDST.

Unfortunately not. To dial the access number your mobile phone service provider will charge you that connection fee, therefore you will need credit.

This is the rate per minute charged to make a call. If the call rate is low you should look to see what other charges there are they may increase the cost of making a call such as a connection fee or service fee.

A connection fee may be charged for every phone call that is connected. A phonecard with a connection fee may have a lower per minute rate but the cost of the connection fee may use up the value of the phonecard more quickly.

A service fee may be applied to your phonecard every day or every two days or even weekly. It will usually start from the date of the first call you make and will continue until the value of the phonecard expires.

All phonecards are changed in incremental billing periods or blocks. The size of these blocks vary. Some phonecards charge in one minute blocks/increments, 2, 3, or 4 minute blocks etc. If a phonecard has 3 minute blocking and you make a 4 minute call you will be charged for 6 minutes. If you want to make several short calls with your phonecard pick one with low blocking periods (1 or 2 minutes) if you want to make one continuous call then pick one with higher blocking periods, but make sure you are aware of what they are. If you can't get though or a answering machine picks up make sure you disconnect the call straight away.

Calls to mobile phones will usually have a more expensive call rate so if you are planning to call a mobile phone you need to check if it is charged at the listed call rates or whether it will cost you more.

Some cards will also round up the cost of each call to the nearest 1c or 5c.